Luis Carlos Campiz Mercado

• Leading the migration stream of the loan processing solution for the Real Assets Lending business in Wealth Management • Part of the divisional program’s core team responsible for planning and executing the rollout, business operational readiness and communication with stakeholders

• Worked in an agile environment with a cross-functional team on a strategic solution to deliver a credit platform for IWM’s structured lending business • Devised and deployed the solution design to integrate the bank’s output management and archiving systems into the new credit platform • Owned the product roadmap to implement the client outputs generated by the platform • Led the product functional design process for the payments and booking module of the new loan management platform

• Led projects in Operations throughout all phases from business idea to rollout, focusing on process optimization and digitalization • Devised, deployed and monitored new processes and enhancement of existing workflows to drive automated account management solutions • Established and led the implementation of a straight-through-processing (STP) order and dispatch process for online security credentials, resulting in a 90% automation rate and elimination of manual efforts for Operations

Onsite Contract Manager at Novartis Pharma AG - Manage external procurement and contracting arrangements - Ensure contract close-out, extension or renewal - Evaluate procurement opportunities and ensure their completion - Provide support in strategic management and quality assurance

• Coordinated the research activity towards faculties and study programs, responsible for the execution of projects as PMO • Established and co-directed a quality team that restructured the research process later certified under ISO 9000:2008 • Lecturer and students' supervision in Research Methodology for the Business Administration Programme