Lutz Kastens

• Support, assistance in quality related issues to markets, Sales, Marketing, Supply Chain, Product Development, Materials Management and the factories in the Imperial Tobacco Group (ITG) • Providing a worldwide distributed framework and system to capture active Consumer Feedback • Regular reporting and initiating improvements in factories and involved departments • Handling of Non-conformitiestogether with involved parties worldwide • Set-up, maintenance shelf life procedures

• Set up and follow up of measures for product quality and Non-Tobacco Materials, assessment of product quality during production, reporting on quality activities at the contract manufacturer sites for Imperial Tobacco products • Follow up of International Standards used at the contract manufacturer site for qualification, audits of suppliers especially for Imperial Tobacco products

• Development of test methods, standards, specifications for Non-Tobacco Materials • Qualification of Non-Tobacco Materials within ITG • Testing of physical parameters (Central Laboratory in Berlin) • Development, implementation of international Vendor Rating System within ITG • Development, implementation of Supplier Qualification System • Development, implementation of Supplier Audit system based on International Standards

• Logistics concept incl. warehouse, transport conditions • Development, implementation of an international Complaint Handling tool

• Materials Management - Purchase department - Internal logistics - Warehouses (material, semi-finished products, finished products) • Order Centre - Production planning and management (factory, consolidated group) - Material demand planning - Factory organisation, - cost accounting - Shipping • IT Service - PC-network - Operating data - SAP

• Master data management • Production, Material planning and -management • Development, implementation of Project planning and -management methods

• Production planning and -management for the factories in the group • Stock planning and optimisation

• Industrial Engineering • SAP implementation - bill of material • Master data management

Thermal Process Engineering, Controlling, Financial Economy