Dipl.-Ing. Marc Eulitz

Berufserfahrung von Marc Eulitz

• Bis heute 2 Jahre und 6 Monate, seit 2022

  Executive Director Global Customer Service

  Microvast, Inc

  • Lead global customer service strategy and teams across EMEA, USA/Americas, & China/APAC (200 FTE) • Develop market-driven service solutions • Ensure 24/7 service availability • Conduct negotiations and partnerships with OEMs • Establish competence centers, like a remote diagnostics center in the UK • Enforce global standards implementation • Design 4th level support systems • Develop processes for warranty and parts distribution • Design training programs for customers and workshops

• Bis heute 8 Jahre, seit Juli 2016

  Senior Manager Parts & Accessories

  Kia Motors Europe GmbH

  Responsibility Description: Scope: • Oversee operations in 42 European countries, comprising 14 subsidiaries. Areas of Focus: • Manage genuine parts, accessories, and merchandising. Key Performance Indicators: • Genuine Parts: Achieve turnover and profit targets. • Accessories: Meet turnover and profit objectives. • Merchandising: Ensure timely implementation and minimize product variance. Targets: • Target Turnover: €550 million. • Target Profit: €156 million.

• 1 Jahr und 10 Monate, Sep. 2014 - Juni 2016

  Sales Channel Management Parts

  MAN Truck & Bus AG

  Sales Channel Management Parts Project Leader MAN PartsBase / NORA > international rollout of new parts sales channel with focus on fleet customers with own workshop and independent workshops. Implementation of partslink24 as neutral brand independent parts identification and ordering tool.

• 1 Jahr und 11 Monate, Okt. 2012 - Aug. 2014

  Head of Parts Sales & Marketing

  MAN Truck & Bus (S.A.) (Pty) Ltd (South Africa)

  Responsible for parts sales sub equatorial Africa and the move of parts stock (21.000 line items) into a new warehouse without interruption of parts sale.

• 1 Jahr und 1 Monat, Sep. 2011 - Sep. 2012

  Head of After Sales

  MAN Truck & Bus Singapore Pte. Ltd.

  Responsible for all After Sales processes regarding the SITRAK project (cooperation between MAN and the chinese truck builder Sinotruk)

• 4 Jahre und 2 Monate, Juli 2007 - Aug. 2011

  Team Leader Product Management Genuine Parts & Accessories

  Skoda Auto Deutschland GmbH

  Responsible for genuine parts, accessories and special tooling regarding the German market

• 1 Jahr und 1 Monat, Juni 2006 - Juni 2007

  Team Leader Call-Center Service Logistics

  Skoda Auto Deutschland GmbH

  Implementation and management of call-center with focus on customer satisfaction in following issues: - Genuine Parts - Accessories - Special Tools

• 2 Jahre und 2 Monate, Mai 2004 - Juni 2006

  Key Account Manager Genuine Parts and Accessories

  Skoda Auto Deutschland GmbH

  Responsible for service partners with large sales volume

• 11 Monate, Juni 2003 - Apr. 2004

  Sales Manager

  Hella KG Hueck & Co.

  Responsible for tier 1 accounts Europe - Denso - Delphi - Behr