Marco Mancin
Angestellt, Data Analyst, The Rezidor Hotel Group
Groß-Umstadt, Deutschland
Werdegang
Berufserfahrung von Marco Mancin
Bis heute 9 Jahre und 5 Monate, seit Feb. 2015
Data Analyst
The Rezidor Hotel Group
• Database management (My SQL / Python aggregators) • Maintenance and development of analysis tools with MS excel / SQL • Creation of performance reports to identify detractors • Scheduled education and mentoring of Revenue management principles. • Co-management and forecasting of selected properties.
3 Jahre und 5 Monate, Juni 2011 - Okt. 2014
Service Delivery Manager
IBM United Kingdom
• Main point of contact for escalation from new business site • Maintenance and monitoring of performance KPI for medium/long -term projects. • Ad hoc Project management with attainment of go-live dates. • We/Mo/Quart. presentation reviews with stakeholders and senior project owners. • Revision and owner of work instructions / business control documents • Creation of performance reports to identify detractors • Remote performance management of support team (70 FTE)
4 Jahre und 1 Monat, Juni 2007 - Juni 2011
Front Office Team Leader
IBM United Kingdom
• Team leader for UK & Ireland (front office support desktop-laptop) 25 agents • Liaison between Front Office and in-country escalation contact • Analyzed and maintained customer satisfaction reports • Performed and advised HR duties with FO agents
3 Jahre und 1 Monat, Juni 2004 - Juni 2007
Level 1 Technical Support Helpdesk
IBM United Kingdom
• Solved hardware and software problems on desktop and laptop PC • Provided customer with information on warranty and ordering system • Teamwork in implementation of new procedures • Presentation for bi-weekly meeting with managements for customer satisfaction • Quality call process. responsible for agent assessment
2 Jahre und 7 Monate, Juni 2001 - Dez. 2003
Foreign Marketing Associate
Fuji Asia Co., Ltd.
• Search for new customers through conventional method and through the web • Sales and marketing relationship with existing international customers • Special assignment: IT Technical support inside the company and development and maintenance of the company's website
Ausbildung von Marco Mancin
3 Jahre, Jan. 1999 - Dez. 2001
Informatik
Parkland College , Champaign IL
• Major: System Administrator GPA 3.45/4.- • Additional coursework in CAD and Information Systems
Sprachen
Italienisch
Muttersprache
Englisch
Fließend
Deutsch
Grundlagen
Französisch
Grundlagen