Marcus Töpfer

Angestellt, Senior Recruiter, Klarna Group

Stockholm, Schweden

Über mich

Curiosity (Yes, the thing that killed the cat a few times!) is what drives me in my personal and professional life. The desire for knowledge, change and new input every day delivered the content for this CV as I have worked as a project coordinator, banker, in quality assurance, travel guide, artist host or radio editor amongst others. Currently I found my passion in recruiting! Have not checked myself yet but if you check for "allrounder" in the encyclopedia or dictionary next to your desk there might be a picture of me next to it!

Fähigkeiten und Kenntnisse

organized
reliability
flexibility
Teamwork
E-commerce
Event management
Events
B2B Communication
B2B
English Language
English-German
Travel
Tourist guide
Football
Sports
Sports Marketing
Social Media
Team leadership
Customer Relationship Management (CRM)
B2C
B2C-Vertrieb
Recruitment
Empathy
Communication skills
Enthusiasm
Friendliness
Intercultural competence
International experience
open minded
Curiosity
Sourcing
Deutsch

Werdegang

Berufserfahrung von Marcus Töpfer

  • Bis heute 3 Jahre und 2 Monate, seit Mai 2021

    Senior Recruiter

    Klarna Group

    Sourcing, interviewing and closing top talent among a variety of domains and competences; owning the relationship with hiring teams; advising, influencing, and challenging all stakeholders where needed;

  • 1 Jahr und 10 Monate, Aug. 2019 - Mai 2021

    Quality Assurance Specialist

    Klarna Group

    - Development and screening of Klarna's customer service quality; - Management of service partners to ensure quality goals and KPI's; - Analyzing quality and operations data to identify trends and improvement opportunities; - Initiating and delivering improvement projects;

  • 11 Monate, Okt. 2018 - Aug. 2019

    Partner Assistant

    Klarna Group

    - Technical and sales support to Klarna’s key partners; - driving integration and onboarding projects towards Klarna's partners and being a a go-to person for internal stakeholders when required for questions about Klarna’s key partners. - Support and deliver on internal data-analysis and reporting using backend admin and database management systems - Proactively delivering general improvements and lead projects. - Educating partners on Klarna’s processes, systems and tools.

  • 2 Jahre und 1 Monat, Okt. 2016 - Okt. 2018

    Service Delivery Specialist

    Klarna Group
  • 1 Jahr und 4 Monate, Mai 2015 - Aug. 2016

    Sales Assistant

    Fyndiq

    Sales- and Merchant support and team lead for module and integration testing in a generally project based work environment.

  • 1 Jahr und 3 Monate, Juni 2013 - Aug. 2014

    Project Coordinator

    WOSZ Fan Shop

    Planning, construction and management of online shops for professional German sports teams such as Hallescher FC, Mitteldeutscher BC and the Company's very own online shop.

  • 9 Jahre und 2 Monate, Juni 2005 - Juli 2014

    Freelancer

    Meltbooking

    I was was involved in the on-the-gound prearragements and the artist hospitality on music festivals such as Melt!, Splash & BerlinFestival. All in all I was involved in more than 20 of the named above festivals and served bands & artists like for example Oasis, Björk, Public Enemy and many many others.

  • 1 Jahr und 1 Monat, Feb. 2011 - Feb. 2012

    Marketing Intern

    F.C. Rot-Weiss Erfurt e.V.

    Internship at a professional German football club with main task in marketing and the management of the official merchandise shop, social media and match day organization.

  • 8 Monate, Feb. 2008 - Sep. 2008

    Customer Service Agent

    DekaBank Deutsche Girozentrale

    Customer advisory service in funds management.

  • 6 Monate, Feb. 2006 - Juli 2006

    Editorial Intern

    VMG Verlags- und Medien GmbH & Co.KG

    Intern in editorial office and editorial music office for the German national radio stations "Radio SAW" & "Rockland", Editorial work, production assistant, conducting and editing interviews.

  • 3 Jahre und 4 Monate, Aug. 2001 - Nov. 2004

    Bank Clerk

    Kreissparkasse Sangerhausen

    Consultation and Sales of finance investments, insurance, loans, etc. in a 3 year job education

Ausbildung von Marcus Töpfer

  • 3 Jahre und 7 Monate, Sep. 2008 - März 2012

    Sportmanagement

    Ostfalia Hochschule für angewandte Wissenschaften

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Schwedisch

    Gut

  • Spanisch

    Grundlagen

Interessen

Photography
Football
Groundhopping
Travel
Nature

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