Mag. Maria Teresa Cava Quintero
Angestellt, Deputy Supervisor, Gorillas Technologies GmbH
Berlin, Deutschland
Über mich
An adaptable professional with more than 5 years of experience in aviation sector and 10 years of experience in the service industry. Specialized in researching, developing and enhance strategies and processes to improve customer experiences. I’ve work on different service sectors which includes entertainment, tourism, aviation and online retail knowing the challenges of every industry.
Werdegang
Berufserfahrung von Maria Teresa Cava Quintero
5 Jahre und 8 Monate, Jan. 2014 - Aug. 2019
Cabin crew member
LATAM Airlines Group S.A.
Operating short-haul and long-haul flights. Also, Member of the service improvement Working Group that aims to develop more efficient service procedures to improve the experience of the passengers on board
10 Monate, März 2013 - Dez. 2013
Operations Supervisor
ECS Travel
Oversaw the development of new marketing strategies for developing markets and improvements in the service process
5 Monate, Nov. 2012 - März 2013
Project Destinos del Peru
Swisscontact Peru
Participated in the development of the initial guidelines of new service procedures for tour operators mainly employing the local community
4 Monate, Nov. 2010 - Feb. 2011
Main Street Operations
Walt Disney World
Provided support in security for the audience during daily parades Main safety tasks involved, keeping emergency areas clear, avoiding agglomerations, and answering questions from guests
Ausbildung von Maria Teresa Cava Quintero
Bis heute 4 Jahre und 9 Monate, seit Okt. 2019
Aviation Management
Internationale Hochschule Bad Honnef - Bonn (IUBH)
5 Jahre und 4 Monate, März 2008 - Juni 2013
Administracion en Turismo
Universidad San Ignacio de Loyola
Tourism Marketing Cultural Heritage Management
Sprachen
Spanisch
Muttersprache
Englisch
Fließend
Französisch
Gut
Portugiesisch
Gut
Deutsch
Grundlagen