Maria Yurukova
Angestellt, Service Engineer, Siemens Enterprise Communications
Sofia, Bulgarien
Werdegang
Berufserfahrung von Maria Yurukova
Bis heute 17 Jahre und 7 Monate, seit Dez. 2006
Service Engineer
Siemens Enterprise Communications
Ticket handling in level two support. Working on errors escalated by the service unit or field service worldwide. Hotline support via telephone and email. Installation support onsite and via remote access. Taking part in field trials, creating service tickets in case of errors. Providing trainings and workshops for customers and service staff
1 Jahr und 2 Monate, Aug. 2005 - Sep. 2006
Technical Support
Abacus Trade
Provide prompt and polite Telephone, Email and Chat support to Aplus.Net customers. Investigate customers’ (technical) problems and determine the root cause. Identify severity of problem(s) and prioritize issues. Provide on-the-job training to a small groups of new employees. Selling Web Hosting Products
Ausbildung von Maria Yurukova
2 Jahre und 1 Monat, Okt. 2006 - Okt. 2008
Marketing
University of National and World Economy, Sofia
4 Jahre und 1 Monat, Sep. 2001 - Sep. 2005
Communication Technologies
Technical University of Sofia
Radio Communications
Sprachen
Englisch
Fließend
Deutsch
Gut
Bulgarian
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