Marisa Calva

Account Executive. In charge of tracing accounts within the client portfolio for the organization and implementation of corporate events. Specific support in the areas of customer service, services to participants, administration of the event website and participant registration.

In charge of the areas of reservations, front desk, housekeeping, SPA, bellboys and security.

Supervision and control of all of the hotel areas, assuring optimum conditions. Assurance of the achievement of standards and procedures established by the organization. Identification of critical points and areas of opportunity inside the organization. Management of quality accreditations (M Distinctive, H Distinctive and Tesoros de Mexico).

Guest check-ins and check-outs. Customer service and interdepartamental communication. Decision taking and problem solving regarding guests. Proposal and implementation of ideas for improvement. Precise cash handling.

One month training program in the areas of costs, reception, human resources, group coordination and quality management.

Training in the operational process of a restaurant. Training in hospitality services. Direct customer attention and service. Organization of relevant information for the company. Responsibility of the business finances.

Service administration, customer and supplier attention, food preparation, banquet logistic support.

Work performed at the Department of Student Affairs, ITESM Campus Cuernavaca.

Consultant for a Workshop on Industrial Relations for Business people, at Iusacell Palmas.