Mark Fisher

Provide customer service and pre-sales support to resellers across central U.S. territory as member of three-person team selling telephony and data services. Manage 210 accounts, offering customized solutions to aid in improving sales as liaison between manufacturers and resellers. Support product launches through sales presentations, writing coaching scripts, and delivering demo sheets.

Key Accomplishments • Generated $10.3 million top-line revenue, which represented 33% of total revenue in 2005, through presentations and product launches for sales channel. • Enabled client to compete against much larger competitors by introducing them to predictive dialing. • Significantly increased market share through customized client solutions that included more portfolio offerings.

Promoted from initial, short-term positions as Product & CTI Sales Specialist. Established and set up department, creating calling scripts. Member of team that named products, determined pricing strategies, identified target markets, and ran customer focus groups following company shift from engineering-centric to customer-centric. • Provided strategic direction to company on potential acquisition following analysis of call accounting vendors, mitigating potentially negative purchase.

Directed 10,000 migrations to Windows 5.1, a record for that time. Provided logistical support for crews implementing migrations. Managed inventory to support full complement of staff and all required components for technical upgrades. Key Accomplishments • Greatly improved management of $2 million inventory, which had been experiencing high shrinkage, by conducting nightly assessments and holding team members accountable.

http://www.pragmaticmarketing.com/