Markus Spicker

Manage business alignment and business readiness team to deploy Sun's ERP system to Sun's Trading Partners on time with minimal and acceptable impact to Sun and Partner business reporting directly to the Vice President Sales ERP. Leading a cross-functional team of 42 Project Managers, Subject Matter Experts, Engineers and Business Analysts from Oracle and Sun to plan, architect, develop and deploy an Oracle ERP Business solution

Adviser to the Vice President of Global Customer Services Operations on most matters of the business working tightly with Services Product Group and Services Sales, HR, and other senior Services management team members to optimize the activities of Global Customer Services.

Setup a virtual Business Operations Management Group to implement a global Management System to improve Services process and reduce risk to business.

Managed a cluster of Six Sigma projects to enhance Network Storage sales. Executed on goal to provide a scalable support model for Sun Storage in heterogeneous host platform environments such as Microsoft, Linux, HP-UX and AIX. The Sigma team finished both projects within its time limits. In the first two quarters of measuring its success, the projects enabled 14.4 Million USD in incremental Storage sales, generating over 6.3 Million USD in Return on Six Sigma (ROSS).

Managed a team of 5 Program Managers to drive support planning and implementation of service delivery strategies for all Storage Software products. Conduct risk analysis and provided guidance to the Network Storage Business Unit in the support of new Sun products and managed the development of policies and procedures for the smooth operation of Global Storage Support and its interface with other Enterprise Services groups.

o Delineated service delivery strategies, developed support processes and ensured there global constant implementation o Facilitated the day to day group operations, provided input to management on strategic directions for the Network Storage business. o Responsible for product support strategy, planning and their implementation and developing new service models. o Managed program to enable the field support organizations and plan for delivery of the best possible support to end users.

New Product Introduction for Internet/Intranet, PC-Connectivity, Security, Printer and various Networking Products: - Timely introduction of new products, Ensuring availability of support equipment, knowledge management of local support teams - Development of services strategy for areas of installation/configuration, training, diagnosis and support

Customer Support Specialist, Multi-Vendor Customer Services - Telephone support: Timely customer support on all questions of functionality, administration and diagnosis of error reports on UNIX based Digital systems and software. - On-Site Customer Support: Advanced trouble shooting, integration of software solutions. - Product Presentations: Technical support and presentation of products (System Management & Backup Concepts) at CeBIT and other international trade fairs.

Leadership and Motivation, Change Management, Negotiation, Intellectual Property Management, Virtual Teaming, Strategic Technology Marketing, Performance Excellence, Technology Strategy, Financial Strategy