Martin Feldhaus
Angestellt, Specialist Data Analytics, DIEBOLD NIXDORF
Paderborn, Deutschland
Werdegang
Berufserfahrung von Martin Feldhaus
Process Automation & Data Analytics
Level 4 Technical Support – ProBase/C Platform Software used on Diebold Nixdorf Self Service Banking Systems. Main portfolio is Technical Support and Training. - Problem Management Support - Analysis of technical issues and configuration topics. - Documentation and escalation of issues to the development team. - Identification of root causes, proposal of resolutions/workaround solutions.
10 Jahre und 8 Monate, Juni 2006 - Jan. 2017
Field Service Engineer
Wincor Nixdorf
Responsible for cash-, cashrecycling- and non cashsystems. Initial operation, maintenance, repair and software-installations. Configuration and update of hardware and software. Analysis of traces and logfiles regarding software- and hardware issues. Onsite introduction of customers in software and hardware. Phone support for customer. Authoring documentation for engineers regarding customer specific system and software.
2 Jahre und 10 Monate, Sep. 2003 - Juni 2006
Ausbildung zum IT-Systemelektroniker
Wincor Nixdorf
Sprachen
Deutsch
Muttersprache
Englisch
Fließend