Mag. Martin Sarikov

Coordinating activities of Product Supply Backlog Management, Reporting and Analysis Order Processing and Order Management (entry, change, analysis and tracking) Order-to-Delivery Management Defective-on-Arrival Analysis and processing of replacements, analysis of customer complaints, related but not limited to logistics issues Identification and Definition of Process Improvements potentials First point of contact for escalations Coordination of Customer returns Delivery Management

• Program Focus: Designing Global Business Systems and Value Chains; Global Innovation and Technology Management • Master thesis: Process Improvement and Optimization for Design and Development of Large 3D Models at LEGO