Maseehullah Sarkhiljai
Angestellt, Commercial support agent/Order processing /SAP SD & MM, Schneider Electric Egypt
New Cairo, Ägypten
Werdegang
Berufserfahrung von Maseehullah Sarkhiljai
Bis heute 7 Jahre und 3 Monate, seit Apr. 2017
Commercial support agent/Order processing /SAP SD & MM
Schneider Electric Egypt
.Accountable for all type of order processing/management in SAP SD/MM / CSQ module and managing different type of customer reports and layouts in SAP, such as customer backlog, invoice, delivery log report and Record all activities on Salesforce. •Manage Delivery Scheduling and RMA processing for Faulty items. providing replacement items after Quality team approval. .Creating the necessary strategies for shifting the customer service approach to the newly self-serviced era.
4 Jahre und 1 Monat, Apr. 2013 - Apr. 2017
Customer care Agent
Teleperformance Egypt
• Creating online transaction through TMT (telecom money transfer) using visa or master cards over the phone . • Managing transaction by cancelling or modifying customer data in transaction . • Escalation large, specific hold and money laundry transaction to officials. • aware client of scam or fraud transaction and taking necessary actions such as hold money transfer, refunding at instants , adding extra verification .• Walking through customers with online transaction and web assistance.
4 Monate, Okt. 2015 - Jan. 2016
Transcript Agent
future group translation
.Do Transcription for recorded calls in English
4 Monate, Dez. 2012 - März 2013
Sales
Global Telecom
selling company products in USA & Canada through telephone channel.
Ausbildung von Maseehullah Sarkhiljai
3 Jahre und 1 Monat, Juni 2008 - Juni 2011
Bachelor of Commerce
Chhatrapati Shahu Ji Maharaj University, Kanpur
Accounting, Finance, Economics, Actuarial studies, Business Management, Human resources and Marketing.
Sprachen
Englisch
Fließend
Arabisch
Gut
Deutsch
Grundlagen
Urdu First language
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Hindi First language
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