Mauricio Neves

Established maintenance of knowledge base and enhanced organization reputation through social media vehicles.

 Effectively directed case study, built mapping, generated pilot project, posted action plans to operating team and described weekly status to Executive Management Segment.

Expertly distributed tasks to technical support team; organised and acknowledged urgency of accomplishments and forwarded to the media; analysed pending as well as quality analysis and guidance of the team.

Enhanced progress of formulation of a global tool, led training, prearranged steps of project and presented global sponsors successfully; administered transition of two IT services.

Established support procedures, negotiated improvements with support team, investigated operational problems, formulated team to audits of company's global processes and documented numerous times by customers.

Competently enhanced operational processes with a program and delivered customers qualitative and financial benefits by reducing process duration and number of employees required to implement certain tasks.

Accomplished mainframe operations team and technical processes, determined and routed problems, helped in technical part and ensured agreed deadlines and quality service.