Maxime Botella
Angestellt, Customer Experience EMEA, Corning Optical Communications GmbH & Co. KG
Berlin, Deutschland
Über mich
I have gained global experience having worked in France, Ireland and Germany for global markets. I believe one of my greatest strengths is working with people at all levels, easily building trust and respect. I am an enthusiastic multilingual professional who constantly strives to help its company, clients and colleagues reaching their goals. Always going the extra mile and taking pride in everything I do, the satisfaction of the people I work with and for is what builds up my motivation.
Werdegang
Berufserfahrung von Maxime Botella
Bis heute 1 Jahr und 7 Monate, seit Dez. 2022
Customer Experience EMEA
Corning Optical Communications GmbH & Co. KG• Responsible for the French speaking African and French markets • Understand & implement order, scheduling, expediting and return policy process • Implement corporate credit policy • Develop and maintain good working relationships with internal /external customers, managing assigned accounts as necessary • Coordinate with other departments such as Quotations, Application Engineering or Supply Chain Management • Provide dedicated team based support to customers
8 Monate, Mai 2022 - Dez. 2022
Market Intelligence Specialist
Corning Optical Communications GmbH & Co. KG• Analyze the impact of new market and competitive developments affecting Corning • Support the EMEA Ml OCS Lead in ad-hoc Ml projects. • Support maintenance of Ml knowledge sharing platform and mobile app. Structure, organise and maintain Ml content architecture to maximise customer experience and utility. Scope covers training, marketing campaigns, leveraging usage analytics, troubleshooting, driving collaborative platform to build and exchange rich Ml insights
8 Jahre und 7 Monate, Okt. 2013 - Apr. 2022
Customer Experience EMEA
Corning Optical Communications GmbH & Co. KG• Responsible for the French speaking African and French markets • Understand & implement order, scheduling, expediting and return policy process • Implement corporate credit policy • Develop and maintain good working relationships with internal /external customers, managing assigned accounts as necessary • Coordinate with other departments such as Quotations, Application Engineering or Supply Chain Management • Provide dedicated team based support to customers
3 Jahre und 10 Monate, Jan. 2010 - Okt. 2013
Senior Membercare Assistant
StayFriends GmbH
Responding to emails, postal mail and telephone inquiries. Responsible of the writing, editing and publishing of the content for the Trombi's magazine's page (https://www.trombi.com/magazine). That meant interviewing customers about their experience and also publishing promotional contents. Responsible of the administration of the Trombi.com Facebook page. Permanent coaching and further development of employees skills.
1 Jahr und 1 Monat, Dez. 2008 - Dez. 2009
Translation - Support
Game Art Studio
4 Jahre und 4 Monate, Juli 2004 - Okt. 2008
Senior Customer Advisor and from May 2007 Technical Specialist
Allianz Worldwide Care
- Negotiated agreements with medical providers, brokers, gov and NGO businesses - Dealt with special queries and coordinated emergency situations (evacuations, hospitalizations) - Helped improving our operations in implementing processes and training new employees - Acquired extended knowledge in insurances, financial processes and in the medical domain
3 Jahre und 3 Monate, Mai 2001 - Juli 2004
Support Engineer
SITEL (ex - ClientLogic)
Within my responsibilities as Customer Support Analyst I had to: - Analyse issues reported by Benelux, French, UK and and Spanich customers regarding their services - Perform technical Troubleshooting - If possible resolve the issues and otherwise contact other departments of the company in order to solve the issue within the given SLA's in this job I learnt to work with an International team and understand the different needs of customers in different countries.
1 Jahr und 4 Monate, Juli 1998 - Okt. 1999
Customer Representative
AOL
Ausbildung von Maxime Botella
1 Jahr und 10 Monate, Sep. 1996 - Juni 1998
Commucation / Journalism
Institut Communication & Medias
Documentation
1 Jahr und 10 Monate, Sep. 1994 - Juni 1996
Linguistic
Grenoble III - Université Stendhal
Sciences of Languages
Sprachen
Englisch
Fließend
Französisch
Muttersprache
Spanisch
Gut
Deutsch
Gut