Melcom Copeland

Angestellt, Senior Consultant, BETXTECH (IOM) LTD

Paris, Frankreich

Fähigkeiten und Kenntnisse

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change management approaches and best practices. -

Werdegang

Berufserfahrung von Melcom Copeland

  • Bis heute 19 Jahre und 1 Monat, seit Juni 2005

    Senior Consultant

    BETXTECH (IOM) LTD

    •Conceived and executed Business Plan and directed all Business Development activities including Sales and Marketing efforts to support the commercialisation of innovative first to market retail based and play at home sports betting solutions, and commercialised new Casino Voucher Redemption Terminals. •Key player in all business processes from Product Engineering and Development , Business Analysis, Contract Formulation and Negotiations, Professional Services including System Integration

  • Bis heute 22 Jahre und 6 Monate, seit 2002

    EMEA IT Outsource Business Consultant

    Ayanaa Consulting, LLC

    IT Global Sourcing, Offshore Outsourcing, Business Technology Optimization, and Managed Services Business Analyst and Consultant

  • 1 Jahr und 1 Monat, Aug. 2001 - Aug. 2002

    EMEA Senior Support Manager

    Commerce One

    (Escalation Management for a team of 25 Technical Support Engineers) – EMEA Centre of Excellence. •Reported to the Director of EMEA Global Customer Support.

  • 7 Monate, Aug. 2000 - Feb. 2001

    Global Infrastructure Technical Support Engineering Lead

    Commerce One, SARL (FRANCE)

    •Working as Global Infrastructure Technical Support Engineering Lead with the responsibility for managing a team of Technical Support Escalation Engineers •Recruited from the U.S. with remit to help start-up operations of the Commerce One EMEA Technical Support Centre in the South of France

  • 7 Monate, Jan. 1999 - Juli 1999

    Sr. Support Engineer

    Kana Communications

Ausbildung von Melcom Copeland

  • 3 Jahre und 1 Monat, Sep. 1989 - Sep. 1992

    Biological Sciences

    University of California Davis

Sprachen

  • Englisch

    -

  • Französisch

    -

Interessen

[IT GLOBAL SOURCING - OFFSHORE OUTSOURCING] • New Business Development • Engagement Management • Relationship Management • Solution Vendor Evaluation & Sourcing • Systems Integration • Application Life Cycle Management [CALL CENTRE & CONTACT CENTRE MANAGEMENT] • Operations Management • Senior Technical Support Manager • Escalations Management • Service & Support Delivery Management • Customer Relationship Management • Global Multi-lingual Service Desk Management

21 Mio. XING Mitglieder, von A bis Z