Mena Abdou

Berufserfahrung von Mena Abdou

• Bis heute 10 Jahre, seit Juli 2014

  Support Engineer

  ENTIRETEC AG

  Second Level Support for VPN, Security and Wireless Network Infrastructure solutions.

• 6 Monate, Sep. 2013 - Feb. 2014

  NOC Operator

  NextiraOne

  - Monitoring Network infrastructure solutions (Voice and Data) - Analyzing and 1st Level support. - Problem Classification and Escalation using NOC Administration's Tools (HP Network Node Manager, SAP CRM ) - Network documentation

• 1 Jahr und 1 Monat, Sep. 2011 - Sep. 2012

  NOC Engineer

  Alkan Telecom

  - Handling customer technical problems and requests - Maintenance,Design and troubleshoot on Hughes HN system. - Respnsable for customer VPN connection through Hughs System and Co-operation with other ISP.

• 7 Monate, Feb. 2011 - Aug. 2011

  Network Engineer

  MTA Network

  - Installing and Troubleshooting Network Routers and Switches. - Installing and Troubleshooting Network Firewall, Antivirus and other Network peripherals. - Implement and Installing IP Telephony System (Elastix) Installing wireless Network Infrastructure (Meru )

• Network Engineer

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