Meral Ciftci

Account Management and Base Growth Sales with main responsibilities as following: - Ensure achievement of agreed Revenue & Gross Profit targets by customer - Develop new business initiatives - Be the primary focal point and owner for all account/contract activities - Manage client expectations and overall satisfaction with IBM - Establish and implement an account strategy - Deliver an efficient sales process - Perform contract mgmt - On time delivery of commitments - Upsell & Net New

Consulting with clients to identify their key business challenges -Demonstrate a professional customer centric approach during all interactions with customers - Identify revenue generating opportunities through cold calling - Creating demand through outbound calls - Communicating with, and supporting Marketing and Sales Teams - Contribute to team targets and assist colleagues in generating high quality opportunities - Identify and create opportunities and pipeline, to meet and exceed targets.

- Processing of inbound customer calls. - Handling of alert- and emergency notifications. - Cooperation with the OTIS technical team and branch offices to start efficient arrangements for emergency maintenance. - Verifying contract conditions by using Customer Relationship Management (CRM) Tool to assure Service Level Agreements. - Documentation of emergency calls and progressed provisions. - Monitoring of emergency schemes and updating modifications of stand-by for emergency duties.

- Planning and organising meetings by using various Microsoft Office Tools. - Supporting in organization and execution of events and workshops. - Supervising and consulting of clients by understanding their issues and forwarding to specific departments. - Working in cooperation with the courier services for delivering of express confidential documents.

- Statistics - Academic Writing

- Numerical Analysis - Optimization - Statistics - Database and Programming - Financial Mathematics - Banking Management - Accounting - Financing and Investment - Business Administration