Merle Kühlenborg

• In charge of creation of translation production office in Berlin with by now responsibility of two teams (Legal and Life Sciences) and 12 employees (interviewed, hired and trained by me) • Advising Account Managers on quotation and production processes as well as customer acquisition • Ensuring compliance with ISO standards, QRD templates and EMA requirements • Ensuring continuous growth and client acquisition through innovation, quality and customer service

• Oversaw life cycle of translation projects including budget and resource allocation, time and stress management, feedback handling and quality assurance • Provided training for Junior Project Managers in the Netherlands, India, Germany and Brazil • Handled the translation of documents such as ICFs, SOPs, Protocol Summaries, Contracts, etc.