Merlin Thomas

• Processing of inquiries and orders . Responsible for inquiry management, quote generation and tracking, order processing, invoicing and the creation of customs and shipping • Provide support to customers in Europe and Overseas countries • Responsible for enquiry management, offer creation and tracking, order processing, invoices and accounts, preparation of customs and export documentation • Provide technical support and introduction of new products

• Support sales number growth by constant project follow up activities • Training new employees on how to keep the proper work flow to minimize dissatisfaction and increase customer loyalty. Analysis of financial data for the management . • Telephone acquisition of new customers and promotions • Preparation of monthly reports • Assisted customer seeking troubleshooting and billing questions support