Merve Kucuksille

Oct.18-Present HSBC, Chief Operating Office, The Netherlands * Implementation of regulatory projects inc. IBOR Transformation * Ensuring appropriate execution of complaints management, product governance, pricing, conflicts of interest, and regulatory reporting processes in the country. * Implementation of simplification and transformation projects into the country * Analyse various customer feedback and address any issues to improve customer experienc

*Managing the overall enterprise level HSBC Sanctions Programme on behalf of Country Head of Sanctions *Working closely with Retail, Commercial, Global Banking and Global Markets Segments to implement Sanctions Policy & Procedures in the country, to identify sanctions risks, to provide strategic support for various transactions and initiatives, and increase robustness of bank’s financial crime risk culture. *Leading country execution of Sanctions Operational Effectiveness Program

*Responsible for Global Banking segment, making visits to multinational corporates, institutions to introduce bank’s trade and receivables finance capabilities, analyze their trade cycles, needs and prepare tailor made solutions to them while helping to optimize their working capital. *Achieved TRY 8.2m income in 2015YE and ranked as one of the top sales people in terms of income and number of sales activities *Ranked 4th out of 12 sales people in 2014YE and generated TRY 7.4m income

*Joined HSBC as a management trainee - sales management assistant supervisor right after university graduation and promoted to business development specialist in September 2013. * Delivered full suite of HSBC trade finance products to multinational companies, local large corporates and mid-market enterprises. *Supported marketing team to prepare press releases, customer workshops on international trade and develop relationship with trade organizations, councils and chambers of commerce

Mathematical Sciences, Erasmus LLP Exchange Programme with Merit Scholarship for amount EUR 6.000 for the 2009-2010 Academic Year

Graduation GPA: 3.02 / 4.00 High Honor List at Graduation Awards: Ranked 11th in Class 2011, Dean’s High Honor List: 2007-2008 Fall, 2010-2011 Spring. Dean’s Honor List: 2007-2008 Spring, 2008-2010 Fall Spring, 2010-2011 Fall