Mia Schütz
Angestellt, Team Leader, Computacenter Services (Iberia) S.L.A.
Barcelona, Spanien
Werdegang
Berufserfahrung von Mia Schütz
Bis heute 9 Jahre und 1 Monat, seit Juni 2015
Team Leader
Computacenter Services (Iberia) S.L.A.
• Management of daily team operation in order to achieve contractual SLAs • Responsible to coach, develop and motivate the team • Participation of team recruitment, selection and induction process • Acting as main customer and Computacenter Service management contact for Germany
1 Jahr und 1 Monat, Juni 2014 - Juni 2015
Training Co-ordinator
Computacenter Services (Iberia) S.L.A.
• Monitoring training material creation and training tracking • Training scheduling • Creation and maintenance of training folder, tools, processes and reports • Point of contact for customer and operations • Alignment and Standardization of training processes (For different Computacenter sites: Spain, Germany & France, implementation of training department in Montpellier)
1 Jahr und 6 Monate, Jan. 2013 - Juni 2014
Quality Analyst Training
Computacenter Services (Iberia) S.L.A.
• Organization and tracking of all training sessions • Monitoring training material creation • Training scheduling • Creation of feedback survey and tracking of feedbacks • Preparation of training sessions • Developing and maintenance of tools, processes and reports
1 Jahr, Feb. 2012 - Jan. 2013
Service Desk Analyst
Computacenter Services (Iberia) S.L.A.
• Customer basic IT support • working on calls, emails and online tickets • Out of hours support
2 Jahre und 6 Monate, Sep. 2009 - Feb. 2012
Hostess
Different companies
Student jobs as hostes in: • Salt `n pepper – Catering, Krefeld, Germany • Liganova – LEVI´S, Düsseldorf, Germany • BC Tours & Shipping, Barcelona, Spain
1 Jahr und 2 Monate, Aug. 2006 - Sep. 2007
Commercial Assistant
Welcome Apartments
Checkin and -out of apartments, client hunting
Seller in Esprit store Krefeld
Ausbildung von Mia Schütz
3 Jahre und 1 Monat, Sep. 2012 - Sep. 2015
Marketing Online and E-commerce
EAE Business School Barcelona
5 Monate, Feb. 2009 - Juni 2009
BWL
Universitat Autònoma of Barcelona
4 Jahre und 4 Monate, Sep. 2007 - Dez. 2011
BWL
Universität Duisburg-Essen
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Spanisch
Fließend
Französisch
Gut