Michael Schäfer
Angestellt, Director, Customer Service, Qrious Ltd
Wellington, Neuseeland
Werdegang
Berufserfahrung von Michael Schäfer
Bis heute 2 Jahre und 2 Monate, seit Apr. 2022
Director, Customer Service
Qrious Ltd
Bis heute 8 Jahre und 11 Monate, seit Juli 2015
Director
MSCM IT Consulting & Services
Beratung, CIO Services, Computer Services fuer Unternehmen und private Haushalte.
6 Monate, Nov. 2021 - Apr. 2022
Service Delivery Manager
Qrious
4 Jahre und 4 Monate, Aug. 2017 - Nov. 2021
Senior Service Delivery Manager
Vodafone New Zealand
Service Delivery Manager for the several Government agencies. Responsible for the delivery of all contracted services.
4 Monate, Okt. 2016 - Jan. 2017
Enterprise Delivery Manager
Kiwibank
11 Monate, Sep. 2015 - Juli 2016
IT Director
UBT / Westmount Education
Verantwortlich fuer die gesamte IT des Kunden Westmount Education, einer privaten Schule mit 21 Campuses in Neuseeland.
1 Jahr und 7 Monate, Sep. 2013 - März 2015
Senior Business Manager - Head of CRM German MidCaps
Deutsche Bank AGTeam-Management, Kooperation mit Senior Management, Steuerung Kernanwendungen und CTB Projekte mit Schwerpunkt CRM. Kooperation mit Business Management Corporate Clients zur Erreichung strategischer Ziele. Sicherstellung Datenqualität, Einhaltung aufsichtsrechtlichen Anforderungen, Erfüllung von Datenschutzanforderungen Gemäss deutschem Datenschutz. Automatisierte und Ad-hoc-Berichte. Anpassungen CTB/RTB-Funktionen, Zusammenarbeit mit GT. Priorisierung (Budget,Ressourcen). Vendormanagment
3 Jahre und 1 Monat, Aug. 2010 - Aug. 2013
Head of Technology & MIS , Germany, Austria, Switzerland
Deutsche Bank AGVP, CB&S, Corporate Finance, Head of Technology & MIS for Germany, Austria and Switzerland Team leader, reporting to the Global Head of Technology & MIS in Corporate Finance. Responsibility including team management, liaising with Senior Management and management of core applications and CTB projects of Corporate Finance.
4 Jahre und 7 Monate, Jan. 2006 - Juli 2010
Vice President, ES EMEA C.O.O. Head of Client Demand Management
Deutsche Bank AGTeam leader, reporting to the COO for IT Infrastructure in Enterprise Services for EMEA in Germany. Responsibilities include the overall leadership for the Demand Management to IT infrastructure services outsourced to IBM and the management of the central processes from Germany into the EMEA region. Manage a team of 8 people in Eschborn, Germany.
Globally manage the relationship between IT Infrastructure and their clients. Programme and Project manage initiatives culminating in successful and timely delivery of technology systems within allocated budgets. Advise and lead on the strategic adoption of new technologies in the business. Monitor and control the delivery of service from Infrastructure. Responsible for the Desktop Support and Enterprise Services of “non trading” CIB departments in Germany.
Managed the operations of the Lotus Notes environment for CIB in Germany, integrating Austria, Hungary, Czech Republic, Netherlands and Poland and rolling out the global standards for messaging in these countries. Close working relationship with Global Head of CIB messaging as well as with peers in UK, US and Australia.
7 Monate, Juni 1997 - Dez. 1997
Assistant Vice President, Head of IT Infrastructure for Global Corporate Finance
Deutsche Bank, London
Managed the support team for Global Corporate Finance in London. Achievements included: • Provided the management of the London desktop support teams. • Support of all European GCF offices without dedicated on-site support staff. • Project managed the deployment of Windows NT3.5 desktops to all GCF users in UK • Restructured and lead a team of 20 people. • Reported to the Global Head of Corporate Finance IT.
1 Jahr und 5 Monate, Jan. 1996 - Mai 1997
Deputy Head of Global Corporate Finance IT, Germany
Deutsche Bank AGProject managed desktop and server projects for GCF in Frankfurt. Achievements included: • Desktop migration from OS/2 to NT3.51 • Move and integration of Morgan Grenfell Germany into GCF Frankfurt • Rollout of presentation templates for MS Office suite • Trained and developed staff in the use of desktop IT systems • Dedicated PBX and voicemail system for GCF in Frankfurt • Reported to Regional Head of GCF IT in Frankfurt
8 Jahre und 8 Monate, Mai 1987 - Dez. 1995
Projektleiter, AEG Aktiengesellschaft
Daimler AG / AEG AG
Project management and development / implementation of client server environments. Achievements included: • Development of a Telex/Teletex/FAX communications server. • Implementation of an OS/2 client server infrastructure.
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Französisch
Grundlagen