Mihail Milushev

• Successfully managing challenges and resolving issues by coordinating teams and delegating responsibilities. • Implemented fail-safe mechanisms and procedures to prevent application failures, minimizing and avoiding outages proactively. • Enhanced and formulated streamlined processes for effective problem resolution. • Engaged in and coordinated problem-solving initiatives within projects. • Automated process flows to reduce errors and minimize operational effort

• Integration of payment services and payment methods. • Responsibility for onboarding customers using API integrations and troubleshooting. • Monitoring of payment methods. • Assisting with internal and external queries regarding in-house Software • Onboarding company customers on Payment Gateways.

Provided technical support and troubleshooting for Cloud, GTS, and on-premise software products ensuring customer issues were resolved in a timely and efficient manner. Collaborated with engineering and product teams to identify application and solution issues. Resulting in improved product quality and customer satisfaction. Maintained detailed documentation of customer issues and resolutions. Provided Training for colleagues in the company introducing them to services and products.

• Part of the Fiber-Optic Team network distribution across Sofia • Managed a Team of 3 people, coordinating job-related tasks, and distribution workload. • In spare time did Customer management duties confirming product/service quality.

• General IT Support • Administration of company IT hardware and Software. • Maintenance of professional printer machines such as Zebra, Konica Minolta and Xerox • Configuring and adjusting of Ticket system - Spiceworks • Telephone Central • Knowledgebase creation and maintenance in the form of Share-point and PPE