Ing. Mina Faris

Bis 2023, Technical Support Engineer Level 2, Matrix42 GmbH

Lohfelden, Deutschland

Fähigkeiten und Kenntnisse

CCNA
MCSE
MCITP
MS Office
Team Management
Team leadership
Troubleshooting
Travel
Testing
Avaya
Customer Service
Technical support
Internet
Project management
IT Project Management
Networking
Network Administration
Systems engineering
System Administration
Websphere
Engineering
Support
Consulting
IT Network
Communication
Maintenance
German
Electronics
Cisco
Information technology
Electrical Engineering
Art Design
Computer Science
English Language
Routing
Switching
Routing & Switching
Technical Sales Support
Project Management
Teamwork
time management skills
proactive personality
Responsible

Werdegang

Berufserfahrung von Mina Faris

  • 6 Monate, Nov. 2022 - Apr. 2023

    Technical Support Engineer Level 2

    Matrix42 GmbH

  • 4 Jahre und 10 Monate, Jan. 2018 - Okt. 2022

    IT Engineer

    Wayfair
  • 1 Jahr, März 2017 - Feb. 2018

    Volunteer

    PeWoBe

    EVS European volunteering service

  • 10 Monate, Juni 2016 - März 2017

    Network supervisor

    Zepter International

    Provides oversight and leadership to the IT Services Network team,Responsible for the company network design, installation and maintenance of all network at all Egypt's branches that was more than 15 branch.

  • 3 Jahre und 3 Monate, Apr. 2013 - Juni 2016

    Network Engineer

    Volkswagen AG

    responsible for monitoring and fixing network issues Volkswagen premises in Egypt. I was the head of the daily help desk operation support.

  • 9 Monate, Juli 2012 - März 2013

    technical support engineer

    Raya Contact Center

    I was an online technical support engineer for internet services for Etisalat at UAE. I was a trouble shooter for internet issues (infrastructure, networking and WI-MAX).

  • 1 Jahr und 2 Monate, Feb. 2011 - März 2012

    Communications Officer

    Egypt Army

  • 6 Monate, Sep. 2010 - Feb. 2011

    Technical Support Engineer

    Orange Business Services

    I was a technical trend analysis where I was analyzing finished tickets that were completed from Customer Technical Support's side ("CTS3"). I was responsible also for trouble shooting the frequent defects in order to highlighting the major weaknesses for future development.

  • 2 Monate, Juli 2008 - Aug. 2008

    site engineer

    Orascom

    I was internship at the Construction and Maintenance Department which was responsible for building telecommunications towers and shelter at Cairo area.

  • 2 Monate, Juni 2008 - Juli 2008

    site engineer

    egypro

    I was internship at the Construction and Maintenance Department which was responsible for building telecommunications towers and shelter at Cairo area.

Ausbildung von Mina Faris

  • 5 Jahre und 11 Monate, Sep. 2004 - Juli 2010

    Electronics and Communication Engineering

    Obour Academy for engineering

    Electronics and Communication Engineering

Sprachen

  • Englisch

    Fließend

  • Arabisch

    Muttersprache

  • Deutsch

    Gut

Interessen

Social services
Photography
Travel-Management
Technology

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