Missie Gomez Baraybar

- Serving as Project Manager for the roll-out of a Data Governance Center tool. - Act as functional expert to document business requirements, to develop the operative model and to design the governance workflows for the tool.

- Serving as the Single Point of Contact of the car insurance portal solutions. - Serving as an interface between the business units and IT. - Design and optimization of customer journeys for the B2B/B2B2C portals. - Development of User Stories, including acceptance criteria for test cases. - Preparation of functional and non-functional specifications. - Development of a quality check process to guarantee successful handover of user stories between business designers, IT developers and testers.

- Support on a global business process optimization in the areas of finance & accounting between a leading technology company and an IT service provider - Development of workshops modules and on-site support at a workshop held in Spain - Direct responsibility of a project stream to assure quality and fulfillment of data

- Analysis and identification of key variables of customer service to spot trends and sources of risk (On returns, “missing product” and invoice product unsent) - Development strategic reports for decision making - Monitoring the KPI's of the department, analyzing variances between campaigns

- Supervision of Call Center, Back-Office and service executives - Direction, control and supervision of L'bel Peru operation processes (Supply, billing and delivery of orders) - Monitoring of KPI's to measure and control the "missing product" - Preparation, monitoring and control of the department budget - Development and implementation of operative strategies to accomplish the corporate merge strategy of the brand L'bel with Esika and Cyzone

- Supervision of issuance processes for life insurance policies - Continuous development of projects for process improvement - Supervision of main suppliers and development of cost-reduction strategies - Developing and monitoring of key performance indicators

- Supervision of issuance processes for group insurance policies - Supervision of Call Center, Back-Office and account executives of Group Life - Continuous development of projects for process improvement - Development and implementation of strategies to identify and transfer no-key tasks

- Analysis, development and implementation of projects for process improvement - Development of a B2B/B2C Portal to allow online registration and issuance of mandatory group-life policies

- Issuance and maintenance of a portfolio of brokers and corporate clients - Resolution of inquiries, claims and requests according to settled time - Support on the implementation of the CRM system in the department - Analysis, development and implementation of projects for process improvement

- Analysis, development and implementation of projects for process improvement under the Project Department - Maintenance of policies sold by Bank- and alternative channels - Maintenance of policies sold by direct channel

Intern as part of the International College Program

Strategy, Project Management, International Marketing

International Business