Mohammed Tadi

extensive hands on experience in Network and Security engineering and Network Infrastructure. Strong understanding and experience of Firewalls on various platforms. Managing and implementing remote firewalls. Configuration of new Checkpoint firewalls for remote site implementation. Worked closely with the customer to suggest the need of firewall rules, access policies and Threat prevention. Firewalls : Checkpoint

managing Azure Active Directory and Server Manager 2019, checkpoint firewall, Mobile Device Management MDM Configuration (IOS & Android),Microsoft Authenticator and Okta Verify, of Cisco VPN, troubleshooting Microsoft 365 & Exchange Online setting up Printers, Ticketing, documenting, multitasking, and remotely solving software issue. languages used : German externally and English Internally. Supported Countries : Germany & Austria & Switzerland Ticketing System used : Service-Now SAP:Sucessfactor

remotely solving software problems of high complexity, Ticketing, documenting, multitasking. Languages used : German externally and English Internally.

Technical Support Engineer 1 : solving hardware and software issues of high complexity, troubleshooting Alienware Game performance issues, resolving VPN and Network issues, debugging of Blue Screen Of Dead (BSOD) or Stop Codes and System Exceptions, Troubleshooting CPU performance issues, setting up Printers, Ticketing, documenting, multitasking, and remotely disassembling laptops with customers, were all part of my daily routine at Dell Technologies. languages used : German externally and EnglisH

handling complaints and maintaining overall goodwill between the company and our customers, also managing data regarding customer satisfaction and reporting it. and also : providing product and service information and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

translating cosmetic product from Arabic to German and English