Moustafa Galmad

A value added service, mobile payment solution, and VoIP solutions provider of mobile applications and unstructured supplementary service dada (USSD) used in mobile banking. 100 employees. System Administrator: Direct operations team and trouble shoot company server farm. Install and configure USSD projects on operator and bank sites. Coordinate projects for all sites, branches, and partners. Report directly to the Technical Manager.

System Administrator: Managed student and employee accounts and the university-wide mail system. Monitored servers. Deployed Linux group policies. Designed, Developed, and executed Debian system. Maintained systems security to prevent attacks. Performed backup system management. Upgraded software and hardware. Managed infrastructure design in a mixed Windows/Linux environment. Served as primary reference for 3rd level support team. Reported to the Head of Computer section. Routinely conducted troubleshootin

Help Desk: Provided 1st and 2nd tier support for employees. Managed and installed corporate Intranet network. Monitored all servers and system framework. Worked with Linux, Windows and MAC platforms.

Network Administrator: Managed DSLAM at the ISP. Served as Team Leader for the DSL implementation. Administered superior customer service. Provided 3rd tier technical support. Managed and supported user accounts. Monitored quality. Configured and managed ADSL modems and DSLAM. Reported to Technical ISP Manager.