Muhammad Rafiqul Islam

--Leading IT department consisting of Software Development, Oracle EBS ERP, Network Infrastructure, Server Infrastructure, Security, and Operations team. --Leading to check infrastructure and security thoroughly to identify all security hole and resolution.Conduct health check of data center infrastructure and periodically switch production to DR site.Prepare monthly report demonstrating over IT position for top management visibility. --Dashboard development for company Finance, Sales, Marketing, and HR.

-- End to end project management maintaining stories, task, backlog and sprint release. -- Management of CI/CD with set of tools like jenkins, docker ansible. -- Lead the application and operations automation and hands-on supported whenever needed.

--AWS hosting, CDN, Load Balancer, Rout53, and Web service security. --Data analysis with R programming for probability density function, Linear regression model, K-mean, Decision tree, etc . --Update and maintenance of wordpress web server. --HO and BO Infrastructure operations, centralized backup using script, and Installing new services.

-- Lead Application development, Design & implement Infrastructure, and telecom integration. -- Deployed docker jenkins continuous Integration infrastructure for both AWS and In-house cloud. -- Lead Operations policy and procedure for Telenor Health IT infrastructure and Technology. -- Developed Telenor Health IT security policy and lead implementation. -- Lead the team to implement and manage application development and infrastructure operations.

-- Determining IT strategy to establish technological vision and lead technological development. -- Lead Infrastructure and system development following ITIL and SDLC with documentation. -- Project Manager for Lawyer Information System development.

-- Supported five domains AD infrastructure including OU, GPO, ADM template, FSMO, ADFS and Site and services. Used tools like AD Audit plus and AD Manager for AD infrastructure monitoring. -- SAP custom report development, SAP client administration, managing SAP users, and authorizations. -- SCCM Administration for end user PC configuration. -- Managing wireless network for HHT. Implementation of Motorola RFS7000 for RF domain, SMART RF and Profile. Implementation Mesh APs and Root APs.

--Completed a Broadhop billing system implementation project in HP C7000 chassis with VMware. --Managed Infrastructure including ISP network, NOC, and witless network for internet connectivity.

-- Planning and implementation of campus network projects to connect every student and teacher separating their network and securing organization systems using sonic wall firewall. -- Installing PABX, printer, and user workstation and terminating to patchpanel and Switch. -- Installed Configured and managed AD DS 2008, File, and Print server and applied GPO for different OU in AD as per company requirement. -- Installed Configured and managed Microsoft Exchange Server 2010.

-- Linux and windows administration including Shell/batch Scripting for service automation. -- Configuring VoIP Originating and Terminating Gateways for end to end VoIP solution -- Deployed SIP and H323 protocol based soft switches for VoIP call routing internationally. -- Install and Configure IP PBX replacing traditional PBX and/or hybrid IP PBX.

-- Networking and Server infrastructure implementation and administration. -- Troubleshooting IP network and windows server features including 1st level support. -- Developed HRM ERP for in-house employee management.

-- Customer service agents business knowledge evaluation with customer insight capturer tool. -- Analysed customer technical experience and ease their mobile services access. -- Database support for customer service agent performance evaluation. -- Actively monitored customer service period and customer satisfaction. -- Developed online quiz system for evaluating call center agent knowledge.

Signal and Information Theory, Cryptography and Coding, Optoelectronics and Laser, Multiservice and Networks, Digital Communication, Wireless Communication, Optical Communication, Web Service Security.