Nathan Kohler

Berufserfahrung von Nathan Kohler

• Bis heute 13 Jahre und 6 Monate, seit Jan. 2011

  Remote IT System Technician

  Stackpath

  Remote and customer-facing IT networking and computer support. Network, VPN, VPN router, DNS, Proxy, Windows/OSX/Linux/iOS/Android, etc support

• 7 Monate, Juli 2010 - Jan. 2011

  Desktop Field Engineer

  CNSI

  Deskside, helpdesk, and remote support of all regional US locations. Onsite Dallas local desktop support. PC hardware, software, audiovisual, network, server, telecom & application troubleshooting & documentation. Customer support, and call routing. Active directory permissions work, desktop imaging, and inventory. Coordination of requirements for technical aspects of video teleconference meetings. Client: USDA Food & Nutrition Services Division across 50 states.

• 2 Jahre und 10 Monate, Okt. 2007 - Juli 2010

  Senior Helpdesk Analyst

  Computer Sciences Corporation

  Senior Helpdesk Analyst performong duties such as pc hardware / software / network / server / application troubleshooting, documentation, customer service, and call routing. Emergency issue escalation to appropriate team. Training duties. Clientele: University of Penn. Health Systems / Verizon SAP / Dept of Homeland Security E-verify system / United Technologies – Pratt & Whitney, Hamilton Sunstrand, Sikorsky, UTC Corp, UTC Fire & Security

• 7 Monate, März 2007 - Sep. 2007

  Desktop / helpdesk technician / various

  Modis

  VoiP project - site surveys, tech. documentation, customer support. AmerisourceBergen Specialty Group - Desktop support of 500+ users which included desktop imaging / recovery for Windows & Mac, Active Directory work, ERP/database software installation / support, workstation/ printer/ fax, Nortel IP phone / Contact Center, Callpilot, Exchange support, rack / server configuration projects, VPN support, remote support Craftmade International - Cisco router installation, corporate / media workstation deploy

• 3 Monate, Jan. 2007 - März 2007

  Contracting/consulting

  Robert Half Technology

  Time Warner Cable Media - Master control operation, scheduling, MC suite setup / configuration, Seachange ad insertion support / admin, analog-digital encoding of commercial spots

• 4 Jahre und 6 Monate, Feb. 2002 - Juli 2006

  Technical Support Specialist 2

  UT Southwestern Medical Center at Dallas

  Installed, supported, maintenance tested, troubleshot, upgraded, recommended audiovisual purchases, PC/Macintosh hardware, software, peripherals, networking and telecom devices. Site surveys/event pre-planning/engineering. Consulted with users to determine help desk/ web needs; engineered solutions via HEAT call ticketing and development tools, process improvement training, and Crystal Reports. Researched and implemented new technologies and attended web and technology committee meetings. Liaison between In