Neset Akgün

 User Acceptance Test (UAT) Preparation and Coordination  Status Reporting to Management and Program Lead on UAT progress  Leading meetings with testers and service integrators (Deloitte and DXC)  Change Request (CR) - Review Lead

 EMEA UAT Test Lead for Salesforce (SFDC) in Customer Solution Center CSC  Cooperation with Subject-Matter-Experts (SME) from CSC Business Team  Daily UAT Triage Meetings with testers und DXC IT  Conception and execution of Move-To-Production (MTP) validations

 Worlwide Project Manager for the introduction of a new website for Datacenter Care and Converged Solution partners  User setup and profile management of 400 SAP users  Planning and execution of two pilot phases in three regions (US, APJ, EMEA)  Weekly Updates to Steering-Committee on project status  Introduction of a reporting solution via Hadoop-Vertica and Qlikview system

 Responsible for successful testing and deployments of projects for GCSN tool in cooperation with IT and SMEs  Definition of Business Requirements and transformation into a Functional Design Document  Regular status reporting with PSRs (Project Status Report)

 Deployment Lead for the successful cloning of the channel partner systems as part of the Separation Management Office (SMO) during company split  Documented detailed deployment plan and cut-over activities for SMO Day 1  Prepared and lead workshops with IT and also virtual ‚War-Rooms‘

 Program und Project Manager for system improvements (Bug Fixes, Break-Fix) and enhancements  Interlock and cooperation with Finance and Supply Chain teams  Weekly and monthly project status reporting to management and stakeholders

 Superuser for the channel partner system (eParts) and its periphery systems  Second level support for admin team in India  Part of project to introduce SAP R3 in Channel Business  Test lead for the introduction of new EU guideline on RoHS  Test lead to move warehouse from Lyon, France to Beringe in Netherlands

 EMEA role as super user for the HP internal order management tool OMS and background systems for the reimbursement of channel partners  Responsible for second level support of admins in the countries

 Support of ~150 channel partners from Germany, Austria and Switzerland in the channel system Lotus Notes and the HP order management system OMS  Managed warranty and reimbursement requests from partner users  Trainer for partners during the implementation and deployment of the new partner portal eParts via virtual classroom

International Relations Management