Niall Cassidy

Berufserfahrung von Niall Cassidy

• Bis heute 3 Jahre und 9 Monate, seit Okt. 2020

  IT Systems Administrator (Microsoft 365)

  Transparency International e.V.

• 2 Jahre und 10 Monate, Jan. 2018 - Okt. 2020

  Office 365 Consultant

  wayv

  Electronics Wholesaler (Windows 10 and Office 365 Deployment) - Consulting with stakeholders to ensure budget and time constraints were adhered to. - Setting up new Windows 10 endpoints Tools Wholesaler (Windows 10 and Office 365 Deployment) - Consulting with stakeholders to ensure budget and time constraints were adhered to. - Setting up new Windows 10 endpoints

• 1 Jahr, Mai 2019 - Apr. 2020

  Modern Workplace Engineer

  Ergo ITSM

  Global Healthcare Company (Office 365 Deployment) - Migrating users from Exchange On-Premise to Exchange Online. - Supporting and Training end users in Office 365. Global Manufacturing Company (Windows 10 and Office 365 Deployment) - Deploying and Troubleshooting Windows 10 deployments on legacy (Windows 7) hardware. - Installing and Supporting MS Teams and Office 365 Installation on Windows 7-10 Endpoints.

• 8 Monate, Jan. 2018 - Aug. 2018

  Software Support Engineer

  WorkHuman

  - Liaising with Customer Success teams on incidents and change requests. - Liaising with Development, DevOps and DBAs to resolve issues related to the platform. - Providing root cause analysis for issues. - Accurately documenting solutions to issues. - Creating knowledge base articles to help customers and internal teams resolve reoccurring issues faster.

• 9 Monate, Mai 2017 - Jan. 2018

  Developer Support Engineer

  Salesforce

  - Owning and resolving complex customer issues. - Taking ownership of escalated cases. - Assessing the issue and troubleshooting. - Writing knowledge base articles based on the resolution. - Effectively communicating the root cause analysis and resolution to the customer.