Dipl.-Ing. Nils Hartgen

Digital Business (CDO)

Program lead of the Lufthansa group wide digital program Develop and implement a new Lufthansa group wide digital sales, service and information channel

SWISS delegate in the Lufthansa Group Restructuring Programm SCORE. Project Leader for Lufthansa group wide projects

Responsible for the worldwide e-commerce and the Customer Service Center activities of SWISS. Develop multi channel approach for SWISS comprising digital channels and Customer Service Center. Customer Service Center: Development of the own service center and steering of outsourcing partners. Responsible for performance, cost- and quality targets. e-commerce: see below: Director - Head of e-commerce

Responsible for digital information, service and sales channels of SWISS (website and mobile). Leading the e-commerce department, external agencies and IT provider. Responsible for sales, functional richness and traffic development of the digital channels - www.swiss.com; mobile.swiss.com

Strategy consulting (focus on e-commere). Analysis and optimization of business modells and processes. Project Management with cost, time and budget responsibility.