Norbert Dergez

Berufserfahrung von Norbert Dergez

• Bis heute 7 Jahre und 6 Monate, seit Jan. 2017

  IT Supporter

  IBM Deutschland GmbH

  *IT Support in Hungarian and English language for the users *Fast and productive handling of calls and e-mails *Providing information for customers on a simple way, so that a non-professional person can also understand the insturctions *Handling nervous users as calm as possible and calm them down

• 4 Monate, Okt. 2016 - Jan. 2017

  Erasmus+ - Volunteer

  Institut Hartheim

  I had to work in a Kindergarden with children who have special needs. I also took part in different communication trainings mostly in German language.

• 1 Jahr, Nov. 2015 - Okt. 2016

  Customer Service Representative

  Transcom Hungary

  * receiving and handling customer phone calls / e-mails * providing visa information for travellers to the U.S. * giving support to customers in general related questions * use all manner of modern communication to offer the best possible service * solving customers’ elementary general problems

• 3 Monate, Aug. 2015 - Okt. 2015

  Marketing Manager Assistant

  ClickRent-Fox Car Hire Service

  * dealing with customer enquiries about the availability and cots of vehicles * taking bookings and explaining the term of rental or leasing agreements * completing paperwork with the customer and taking payments * providing ongoing service and sales support

• 4 Monate, Mai 2015 - Aug. 2015

  Hotel front desk receptionist

  Hotel Venus***+Aprodité****

  * serve visitors by greeting, welcoming, directing and announcing them appropriately * dealing with bookings by phone, e-mail, letter, fax or face-to-face * providing basic information when needed * receive and sort daily mail/deliveries/couriers * update appointment calendars and schedule meetings/appointments * dealing with complaints or problems