Özel Caninsan

Responsible for ensuring application systems are up and available for use according to the conditions of the Service Level Agreements (SLAs). Determining the business's real availability requirements. Developing an availability plan estimating future availability needs in the short to medium term. Keeping the service operating and recovering it in the event of a fault. Running periodic diagnostics on the availability of systems and services.

Responsibility of all VoIP, Call Center Operations and network management. Support of Legacy VoIP and Call Center Telephony services with performance, minimum interruption and service level. Management of Network, Avaya Switching System, Genesis CTI, Nice Voice & log recording systems. Project management responsibility for ADC (Alternate Distirubution Channels) Department. New products and service development for Call Center and marketing operations. Responsibility of Network and systems management

Responsibility of all VoIP Operations. Support of Legacy VoIP and IP Telephony services with performance and cost criterias. Providing responsibility of Legacy VOIP and IP Telephony services with minimum interruption and service level. Responsibility of voice services, problem solving and solution generate for troubleshooting. Responsible for all interconnection and wholesale (domestic and international traffic of mobile & fixed / mobile ) issues. To carry out all relations with other local operators

Responsibility of all Interactive Intelligence Switching Systems for International Operations. Responsibility of Customer Support, System Planing, Implementation and problem solving. Completed Projects : TelsimVAS, Telsim SS7, Sekerbank IVR and Telephony Systems, Oytek Voice Banking Systems, Family Finance Call Center Project, Betek Co. Call Center Project, Asya Finance Call Center Project and Kuwait Injazaat Call Center Project. Responsibility of Turk Telecom network, connection procedures and problem

Responsibility of Roaming Operation activities, Responsible for all interconnection and wholesale ( domestic and international traffic of mobile & fixed / mobile ) issues. To carry out all relations with other local operators ( fixed & mobile ), Long Distance Traffic Carriers (UMTH) as well as global players for voice and SMS traffic carriers. Responsible of roaming activities. To negotiate and correspond with potential roaming partners, to discuss the details of the wording of roaming agreement