Oliver Marco Fischer
Angestellt, Trainer, City Connect
Zagreb, Kroatien
Werdegang
Berufserfahrung von Oliver Marco Fischer
Bis heute 4 Jahre und 4 Monate, seit März 2020
Trainer
City Connect
responsible for: training concept definition and execution, day to day monitoring and coaching of agents, performance evaluation of agents, onboarding of new employees
8 Monate, Aug. 2019 - März 2020
Connect Grand Master
City Connect
- cross-project training - customer care - complaint management - product, service and information management
8 Monate, Dez. 2018 - Juli 2019
Trainer and Mentor
Meritus Plus d.o.o.
training concept definition and execution, day to day monitoring and coaching of agents, performance evaluation of agents, onboarding of new employees
8 Monate, Dez. 2018 - Juli 2019
Customer Care Trainer and Mentor
M+Group
7 Monate, Mai 2018 - Nov. 2018
Teamleader
M+Group
8 Monate, Apr. 2018 - Nov. 2018
Teamleader
Meritus Plus d.o.o.
leading a team of 30 agents, monitoring compliance towards KPI`s, onboarding of new employees, escalation management, scheduling and skilling of agents, performing of quality evaluations
2 Monate, Feb. 2018 - März 2018
Senior Agent
Meritus Plus d.o.o
customer service for DACH region in the food sector, onboarding of new employees
4 Monate, Okt. 2017 - Jan. 2018
Call Center Agent
PROCALL d.o.o
customer service for the german market in telecommunication and electricity sector, customer request management
1 Jahr und 9 Monate, Apr. 2015 - Dez. 2016
Head of Purchase Department
MED Medical Products GmbH
strategic purchase of surgical equipment, management of master service agreements, customer request management, improvement of supplier portfolio and utilization of goods as well as internal processes to improve cost efficiency, safeguarding production supplies, leading the purchasing team
7 Monate, Aug. 2014 - Feb. 2015
Purchasing Manager
Horcher GmbH
strategic purchase of technical spare parts and raw materials, optimization of procurement processes, acting as security officer
1 Jahr und 3 Monate, Juli 2012 - Sep. 2013
Project Manager / Senior Buyer
PSPSYSTEM GmbH
strategic purchase of technical spare parts, management of service contracts, inquiry to payment (procure to pay), optimization of purchasing processes, acquisition of new customers, pre-sales activities, key account management
5 Jahre, Juli 2007 - Juni 2012
International Procurement Manager
CAS S.p.A.
strategic purchase and management of spare parts and supplements for maintenance (i.e. pumps, motors, equipment), negotiation and monitoring of all maintenance contracts, inventory management, audit management and certification, fleet management
4 Jahre und 9 Monate, Juli 2002 - März 2007
Sales Representative
Fit-Getränke Mihla
sales activities in the area of gastronomy and trading including placement of new products, strategic acquisition of new customers, pre-sales activities, event management, inventory management, planning and execution of marketing activities
1 Jahr, Juli 2001 - Juni 2002
Procurement Manager
Fit Getränke Mihla
customer service management, sales management, route planning for transports, invoice management
2 Jahre und 11 Monate, Aug. 1998 - Juni 2001
Apprentice
Fit Getränke Mihla
Ausbildung von Oliver Marco Fischer
4 Jahre, Aug. 1998 - Juli 2002
Economy
State vocational school, Gotha, Germany
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Italienisch
Fließend
Russisch
Grundlagen
Kroatisch
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