Ing. Olivier De Boel

Led both manufacturing and after-sales service operations | Designed and implemented innovative operational practices and standards | Maintained oversight of watch manufacturing P&L | Identified and corrected potential operational issues | Monitored business unit specific metrics | Communicated effectively with partners/suppliers in both Switzerland and Asia | Oversaw initial design of floor layout, production workflows, employee spaces, and office/meeting rooms along with defining technical specifications

Facilitated production and manufacturing operations within the organization which centered on learning all areas of manufacturing along with planning for future manufacturing operations. Gained extensive knowledge of watch movement theory, engineering, assembly, production lines, quality processes, machinery, tooling and plant management.

Managed operations for both global and domestic facilities, requiring significant project management and operational abilities | Executed successful expansion of products in over 17 U.S. states, Mexico, and Canada | Monitored quality and/or service levels | Worked closely with Nevada Gaming Control Board in the submission and regulatory certification of new product line | Hired and trained Field Engineering teams | Completed detailed market analysis | Identified potential product improvements

Oversaw technical support logistics on global scale | Supported operational functions like staff management and training | Monitored product installations and service activities to ensure high levels of quality | Diffused escalated operational issues | Utilized superior analytical abilities to push organization into various international markets which required researching local regulations and making product change recommendations

Founded and managed operations in Bangkok, requiring planning and installation of gaming machines Defined goals and operational metrics Created SOPs, SLAs and a quality assurance system for use within region Provided 24/7 technical support for key clients Created and implemented creative training materials for staff members Grew install base from 0 to over 800 terminals over 2 years Saved clients thousands of dollars by reviewing current processes and improving Mean Time To Repair