Pablo Pereyra
Angestellt, Customer Support Engineer, Sphere WMS
Coimbra, Portugal
Über mich
Currently involved on the implementation and operations support for Sphere WMS' customers located mainly in the USA and Mexico, covering all phases of the Warehouse Management from Receiving, Storage, Shipping, Billing and Integrations to other platforms. I am also a technical resource with knowledge of the system's backend and able to help our users from that perspective too. I am familiar with multiple other platforms such SAP and JD Edwards from both technical and functional points of view. Fluent in English and Spanish, currently learning the Portuguese (Portugal) language.
Werdegang
Berufserfahrung von Pablo Pereyra
Bis heute 3 Jahre und 5 Monate, seit Feb. 2021
Customer Support Engineer
Sphere WMS
3 Jahre und 3 Monate, Nov. 2017 - Jan. 2021
Freelancer
Multiple Companies
Projects - Bryxen Inc. Customer service and support. - SeguraWater – IT Technitian. Re-imaging process, Smart Deploy, ServiceNow, Remote support. - Kamehameha US -- IT administrator, G Suite power admin, Hubspot, 8x8, social networks. - Titanium Concierge Customer service: Custom-made customer management system. - Fairways Sales. Mainly online and social media approach. - Station Innovation Pty. Sales and online marketing. - Almacen de Ruperta Grocery store, face-to-face sales to consumers.
1 Jahr und 11 Monate, Nov. 2015 - Sep. 2017
IT Business Analyst
Chevron
Analysis, design, implementation, testing, training and documentation activities in both new installation projects as well as enhancements. Daily work supporting the existing business function. Consulting services with active customer interaction. Tasks performed for Chevron Upstream division with more than 20,000 active users across the 6 continents in Human Resources processes. Project Management developed in JDE HR/HCM.
3 Jahre und 5 Monate, Juni 2012 - Okt. 2015
SAP Analyst
Chevron
Support in specific projects as well as current operations in both JDE and SAP (Logistics, HR/HCM). CTS related-activities – Applying SAP notes and their manual prerequisites, syntax errors corrections, Support packages, Transport requests handling and approval workflow. UC4 administration: creation/update/deletion of jobs, process chains, events and other objects that are triggered to SAP R3/APO/BW and Unix servers. Associated troubleshooting – connection errors, forecasts, etc.
2 Monate, März 2012 - Apr. 2012
Cobol Programmer
PSA Peugeot Citroen
Introduction to COBOL basics. SQL calls and operations. Code writing from functional requirements. Compilation and basic testing before job promotion. Changeman and JCL. Relevant accomplishment: COBOL support for PSA Peugeot based in Buenos Aires.
Support of routine/basic infrastructure and application tools. Provision of basic resolution for routine systems problems. Contribution to projects supporting the implementation and operations of computing infrastructure and business applications. Relevant accomplishment: Be part of a global division that supported more than 50,000 SAP employees worldwide with their IT infrastructure.
1 Jahr und 5 Monate, Aug. 2007 - Dez. 2008
Customer Service Agent
Teletech
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Portugiesisch
Gut
Deutsch
Grundlagen