Pamela Holdorf
Bis 2020, Senior Service Desk Analyst, Cognizant
Buenos Aires, Argentinien
Über mich
Multilingual professional recognized for great interpersonal skills, responsibility, and empathy. Ability to communicate concisely at all levels. I pay great attention to detail and strive for success.
Werdegang
Berufserfahrung von Pamela Holdorf
Bis heute 3 Jahre und 7 Monate, seit Dez. 2020
Technical Support Engineer
Expereo
Maintained communication networks, monitored network performance, and resolved technical issues. Responsible for troubleshooting tested networks and performed other responsibilities as required. Performing troubleshooting of routing and switching issues. Engaging suppliers in Portuguese, Spanish and English language for 500+ users.
1 Jahr und 7 Monate, Juni 2019 - Dez. 2020
Senior Service Desk Analyst
Cognizant
Builds strong relationships within all levels by working across organizational boundaries to resolve customer incidents and requests. Assist in the maintenance of the Service Desk Knowledge Base. Training new teammates. Work with the user over the telephone, direct PC to PC connection, via email, or via Jira (ticket tool) to resolve problems with IT service issues. Act as a point of escalation for any difficult service issues.
Sprachen
Portugiesisch
Muttersprache
Spanisch
Fließend
Englisch
Fließend