Patricio Caceres
Angestellt, Digital Innovation Lead bei EPAM Systems, EPAM Systems
Frankfurt am Main, Deutschland
Werdegang
Berufserfahrung von Patricio Caceres
4 Jahre und 7 Monate, Dez. 2015 - Juni 2020
Team Leader
Cognizant Technology Solutions GmbH
Service Desk Level 1.5 Team leader. I took part of Service Transition from Day 1, with primary responsibilities including: incident management, request management, team planning and coordination, service improvement, coordination and planning, improvement of the service, QA, SLA assurance and BCP. Secondary responsibilities included assisting in service migrations (OS and tools) and knowledge base creation and management.
Consulting and sales support for Teufel’s German Audio Systems.
4 Jahre und 9 Monate, Apr. 2010 - Dez. 2014
IT Service Desk Specialist
Lufthansa Systems GmbH & Co. KGIT Service Desk Levels 1 & 2. Core responsibilities included incident management, applications support, Blackberry/Good for Enterprise support, hardware, remote control sessions. Onsite support in LSG Sky Chefs (Lufthansa Group) offices in Neu-Isenburg during 02-03/2014 and 07-08/2014.
Supporting Guthy-Renker cosmetics.
Marketing services and retailer negociations for Seagate in Germany.
1 Jahr und 5 Monate, Nov. 2006 - März 2008
Customer Support & Troubleshooting (Arcor Germany)
Arvato SystemsCustomer support and troubleshooting services for internet provider Arcor Germany.
1 Jahr und 7 Monate, Mai 2005 - Nov. 2006
Customer Service Agent
Qualfon
Customer service and tech support for Tracfone Wireless telephony provider to US customers in English.
1 Jahr und 5 Monate, Okt. 2003 - Feb. 2005
Customer Support for Dell Computers
Teleperformance Germany S. à r. l. & Co. KGPerformed customer service and sales for Dell computers to US customers in English.
Customer support Internship.
Ausbildung von Patricio Caceres
2007 - 2009
Marketing & Advertising
UADE
2003 - 2006
English BA/Translator & Pubicity BA
UADE
2002 - 2002
Bachelor´s degree
Institute Arcangel San Miguel (John F. Kennedy University)
1993 - 2001
Bachelor´s degree
Steinbart-Gymnasium Duisburg
1991 - 1993
Primary Education, Primary School Pedagogy
Kloster Schule Duisburg
Sprachen
Englisch
Fließend
Spanisch
Muttersprache
Deutsch
Muttersprache
Französisch
Gut