Perran James

Berufserfahrung von Perran James

• Bis heute 36 Jahre und 2 Monate, seit Mai 1988

  IT Helpdesk/Services Manager

  Rowan Dartington & Company Limited

  Manager of an IT Helpdesk and part of a team of IT specialists responsible for maintaining the company’s IT Infrastructure, this includes network diagnosis and hardware installation and maintenance. Consumables stock control and purchasing. Providing user support at all levels including senior management, including branch offices using remote access software. Evaluation of new out-of-house computer software. Provision of technical advice and support for end user queries.

• 3 Jahre und 10 Monate, Aug. 2006 - Mai 2010

  IT Network Manager

  Clevedon School

  Managing a team of 3 IT Support Engineers, including task allocation, training, staff appraisals and disciplinary issues if required. Day to day delivery of IT services, including ongoing maintenance, support and upgrade of Network infrastructure. Planning refresh of hardware, including new installation and maintenance. Consumables stock control and hardware purchasing and negotiation of deals. Management of software and hardware licencing Providing end user support to 2nd and 3rd line levels.

• 2 Jahre und 5 Monate, Jan. 1986 - Mai 1988

  IT Trainer

  Manpower Services Commission

  Creating bespoke training plans, dependent on individual training needs. Planning and scheduling training sessions. Providing training to members of the general public in the use of Microsoft and Sage software products.