Quentin Haouari

• Improved customer experience throughout journey • Managed a team of 5+ customer success specialists • Developed an automated control & communication system for proactive CRM • Managed outgoing communications for e-commerce after sale experience • Analyzed carrier data & designed customer communication campaign • Created dashboards for carrier performance & team activity assessment

• Participated in the launch of a product range (sales forecast, packaging, pricing) • Developed digital content, POS material & trade sales tools • Analyzed cross-channel campaigns, pricing strategy & website traffic • Optimized packaging and updated to the country's specifications • Conducted an internal fundraising event & achieved the 2.000€ goal

• Piloted a market research for diversification purposes • Executed a customer study: data analysis, consumer & local officials survey • Elaborated of a benchmark & implantation strategy • Developed print & digital sales tools for product range launch • Aggregated digital platforms, improved SEO & raised traffic by +40%

• Created print and digital content across all printed and digital channels • Realized briefs and managed outgoing communication • Managed teams of 5 to 10 during events • Lead social media campaigns, live events coverage & post-mortem analysis

Digital Marketing CRM Marketing Business Development Project Management

Project Management Marketing Communication Finance