Rahul Choudhary

•Manage a portfolio of multiple Enterprise clients, totaling $20 B. •Developed and maintained relationships with customers on an ongoing basis, achieving a customer satisfaction rate of 95% •Conduct impactful Monthly/Quarterly business reviews with C-level executives. •Increased customer retention by 25% across my client list. •Conducted Monthly workshops for 5+ clients to explain product features and respond to immediate needs. •Build and implement the user adoption and engagement program.

 Provide analytical support to the Service Delivery by the development of standard and ad hoc reports.  Analyse Service Level reports for trends, continuous improvement, and annual reset.  Assists the Service Level Management Global Process Owner in identifying and planning for ITIL process improvement projects.  Hands on experience on Remedy, Service Now, and other ITSM tools.

 Defining data requirements, collection, recording, consolidation, reconciliation, analysis, reporting and presentation of required information.  Create and automate business and supplier performance reports to allow department managers to identify and act upon trends and results, ensuring the reports and dashboards are timely, consistent, accurate, and complete.  Worked with research and operation team, using tools like Cognos, Taleo, IBM BrassRing, Excel, Access, Oracle and other related.

Business Management, International Management, Finance, Accounting.

Languages C, C++, Database Management