Ramachandran Srinivasan

Serving as team leader for company specializing in IT Business Operations, overseeing technical performance of 6 members. Charged with supporting 34 applications that enables front-end and back-end of sales process for Cisco, System. Identified and handled end-to-end application, identified and reduced incident inflow, identified bug and delivering bug fix and managing the business metrics. Ensured proper co-ordination across different IT teams and addressed all technical issues before and after deployment.

Managing the Fixed line & Mobile operating the Inventory system and Order Management system for Bharti Airtel. Gaining experience in Configuration, Provisioning, ARM Collections, Testing and Data Migration, usage rating (CDRs – Fixed Line, Mobile), invoicing, billing operations in telecom. Involved in the regression and system integration of the billing system with the other applications. Involved in enhancement of the system and build strong, long-term customer loyalty and partner relationships.

Electrical Engineering