Ramona Stefan

Strategy development & Business Plan. Coordinated the effort to complete merger with a new entity while also switching to IFRS reporting. Managed the successful renovation of the hotel while still operating. Successfully implemented a new Accounting tool: Charisma ERP System & integration with PMS Infor. Finalizing rebranding process & new standards implementation. Annual Business Plan submission, monthly reporting to owners, quarterly board meetings to present KPIs.

5 Stars Upscale All-inclusive Resort, The Caribbean islands, 570 staff members, 280 rooms & suites including Butler service Villas, 13 restaurants, 6 bars, 3 pool areas including the largest river-style pool in the Caribbean, Spa Center, Diving & Entertainment departments

Ensured a smooth rebranding to Radisson standards with a complete renovation of the hotel while still operating -received an Received Annual Award for the "Most Successful Renovation of the Year" from Radisson corporate office. Increased hotel score on Booking.com by 3%

Opening an award-winning 5 stars hotel with 140 rooms & suites and approx 1200 sq meters Wellness & Medical Center with state-of-the-art technology (Siemens integrated & automated system to control rooms temperature, access to rooms for clients & team, etc

During my 5 year tenure, the resort was rebranded from “Raffles Canouan Resort” to “Canouan Resort” -member of the Leading Hotels of the World. Managed operations for a successful award-winning resort (“Best Spa” by Hot List, Conde Nast Traveler, “Golf Resort of the Year: by IAGTO) with Trump Int. signature Golf Course, driving initiatives in the management team that contribute to long-term operational excellence. P&L Responsibility; Forecasts and Budgets development and analysis.

Managed pre-opening phase of a 5 stars hotel: systems implementation, equipment purchases, SOP development and implementation, team recruitment and training for Front of the House team (23 members); Departmental P&L responsibility; Managed guests complaints; Inventory & cost control; Part of the marketing team -developed marketing strategies.

Established partnership with 3 major integration partners: Microsoft, IBM &, Oracle Successfully organized participation at major industry tradeshows: ITB, ITC Brasov, etc. Developed PR, Sales & Marketing strategy, Budgeting. Executed direct and channel partner sales models for advanced software application. Managed promotional campaigns. Established long term relation with key accounts and assisted in ERP Software implementation