Reka Kelemen

Working through Randstad Sourceright within an RPO model, I am aligned to Communisis in the recruitment of permanent candidates across EMEA into their business. Recruiting for the following areas: Marketing for EMEA. Conduct external searches through Strategic Sourcing Build and implements sourcing strategies to find and attract desired passive candidates Making first and further connection with candidates. Engaging and communicating with prospective candidates

Create an inspiring team environment with an open communication culture Set clear and achievable team goals Delegate tasks and helping process, when needed Oversee day-to-day operation Monitor team performance and report on metrics Interview potential agents

Control quality of work orders issued by the operators Monitoring and coaching of employees as required Resolution of any escalations which occur in line with the agreed procedure

Opening and maintaining customer records by updating account information. Resolving product and service problems in German by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Opening customer accounts by recording account information; Maintaining customer records by updating account information; Resolving product and service problems in Greek by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- 1st level IT support for external clients in Dutch, German and English - mentoring of new joiners - involvement in the Unisys internal newsletter

Working with children and young adults who had learning disabilities and behavioral problems. Tutoring the students and assisting them with their homework. Preparing after school activities.