Richard Cassidy

Managing and Directing the activities and engagements of the Global Systems Engineering Team, supporting the VP WW Sales. Working closely with the CEO, CTO, VP Engineering, Sales and Product Marketing, to ensure effective information delivery from the field, technically, to help drive product features and direction, through realistic revenue based opportunities. Defining global Technical channel strategies, for regional SE's, to ensure first class technical sales and solution delivery to our end-users

Directing the Technical Services division globally, concentrating on building an annuity based revenue model, through global managed and professional services offerings. Managing teams of consultants and technical partners globally to deliver services across Government, Military and Private Sector contracts, in addition to defining global strategies for first class services delivery, with a focus on Security, WAN Optimisation and Virtualisation technologies.

Grow and Manage Global Strategic or Major accounts opportunities technically, working closely with company sales executives and the VP WW Sales. Managing Global Channel partners to ensure effective delivery of Reflex solutions to end-user accounts. Working closely with development and engineering in the product development cycle, as well as direct involvement in product marketing initatives and strategies across each region.

Managing Major and Strategic account opportunities technically, working hand in hand with the Major Accounts team across Europe. Technical Channel Management and training, in addition to product training, marketing and technical writing, to win major accounts business.

Management of the Technical Services division, supporting the growth of managed support and professional services delivery to a growing account list of FTSE-100 business. Managing services delivery cycles, defining business strategies for growth of annuity services offerings, in addition to direct account management to ensure quarter on quarter sales target success.

Channel and Sales account management technically, responsible for supporting an EMEA wide operation, to help grow Netscreen Inc. solution and product offerings to a wide range of major accounts business. Channel training, presentations, technical writing, marketing and professional services delivery, were a major focus of my role.

Supporting U.K customers on windows, networking and Cisco Networking installation. On-site support and installations were a large focus in my role, supporting a wide range of U.K customers from ISP's, through to national service based businesses.