Richard Schultz

• Project: Anira • Convert 1,500 retail stores from existing T1 lines to DSL. • Update store JDA software for wireless scanners. • Create Cisco router scripts for each site. • Contact, monitor, and rollout each store, while working with on-site engineers. • Compose documentation for entire process.

• Essential Functions include system, network and desktop administration, local and remote technical support in a Windows XP/ 2000 Professional network and applications environment for 1000+ users; end user education, management of system requirements and specifications, diagnostics, maintenance and repair requirements on system including integration. • Additional support for 700 + Blackberry devices including configuring, programming, provisioning, and swapping on AT&T, Sprint, and Verizon platforms. •

• Duties included setup, testing and troubleshooting of 802.11a, b, and g prototype wireless networking, wireless AP's, NIC's, and router technology using BSS Topology. • Completed daily Help Desk support for 100+ users. • Organized and restructured IT Lab. Removed and prepared all lab equipment for site closure and relocation.

• Completed technical support on a Windows XP Professional network and applications. • Perform computer refresh using Symantec Ghost. • Completed Help Desk support tickets using PeopleSoft. • Organized and restructured IT Lab. • Removed and prepared all systems for site closure.

• Setup and Administered Windows 2000 Servers and Exchange5.5. • Carried-out maintenance and back up of Windows 2000 Servers using Veritas and Super DLT drives. • Utilized Microsoft’s Active Directory to administer user accounts, printers, and systems. • Performed installed, configured, setup and troubleshooting for 100+ workstations on a Windows XP, and 2000 Server/Professional, Platform. • Utilized Symantec Ghost Server to speedup workstation duplication process.

• Documented all System/ Network Administration procedures for ISO9002 compliance. • Composed all Production procedure utilized in the creation of company products along FDA and ISO9002 guidelines. • Created Production processes for installing OS’s and software applications for QA, FDA and ISO9002. • Performed hardware and software configuration testing with company product line. • Worked closely with Director of Regulatory Affairs to write and finalize all documentation.

• Broadcasted live and VOD events, both onsite and in-house via satellite using encoding software such as Netshow 4.0 and RealEncoder 2.0. • Edited audio and video streams and uplinked them to FTP server using UNIX and FTP pro. • Configured Ascend routers for ISDN and T1 lines.

• Performed field system integration to evaluate system operation. • Worked closely with Engineering Department to resolve compatibility issues between hardware and software. • Produced and maintained system documentation detailing Pre-Field and Quality Assurance process. • Coordinated with Project Manager to distribute proper information during installation of refresh computers. • Completed installation, configuration, set up and troubleshooting for 1000+ workstations on a Windows NT platform.

• Performed system integration for radiation treatment planning workstations and servers on a Windows NT/98/95 platform. • Completed system integration on workstation peripherals ie. Digitizers, Film scanners, and Tektronix Plotters. • Executed distributed evaluation for outbound software applications. • Achieved installation, configuration, set up and troubleshooting for 50+ workstations on a Windows NT/98/95 platform.

• Assembled, diagnosed, and repaired customers computers. • Performed various upgrades on client’s systems such as: motherboards, hard Drives, memory, and peripheral cards. • Installed operation systems and software. • Performed customer support in person and via telephone.