Rijesh Kumar
Angestellt, Service Delivery Lead, HP India
Bangalore, Indien
Werdegang
Berufserfahrung von Rijesh Kumar
Bis heute 13 Jahre und 9 Monate, seit Okt. 2010
Service Delivery Lead
HP India
Responsible for management planning and service delivery of HP’s technical hardware portfolio. Handling performance of 32 members from 3 teams (Service Desk, Supply chain and E-sol). Represented CC in a Customer Complaint Reduction project for 3 months which resulted in 20% reduction of CRT cases globally Negotiated service delivery process change with Ops that increased customer satisfaction level by 25% consistently
Ausbildung von Rijesh Kumar
11 Monate, Jan. 2015 - Nov. 2015
Project Management
IIM Rohtak
Executive in Project Management
Sprachen
Englisch
Muttersprache