Roberto Flores Meregote

Leader of a four member team, tasked with solving 100+ returns and warranty cases per month. - Consistently achieved the best customer satisfaction (Net Promoter Score) in the region for returns operations - Designed and implemented returns processes and policies for Linio Venezuela, negotiating commercial clauses and specific cases with over 200 sellers - Represented Linio Venezuela in regional returns policy and processes benchmarking activity

Responsible for one of Linio’s sales channels in Venezuela. Also tasked with managing a pay per click add campaign. - Personally finalized over 300 sales, obtaining a 97.77% positive rating by consumers and becoming best sellers within 4 months of activity - Designed reports that measured KPIs for the sales channel and the pay per click add campaign.

- Replacement of occupational safety signage at client's (Pepsi) factory - Audited client's (Arnamar) hazardous chemical storage facility layout, checking for compliance with local standards and legal regulations